Claims Payment Record Of The Private Insurance Companies

As we know, there are 20 odd private life insurance companies in India, and there is LIC which is a public sector company. LIC is the 800 pound gorilla, managing to hold on to about 75% market share even 10 years after private companies have been allowed into the life insurance space. The private life insurance companies position themselves on being more customer friendly, wider array of products etc while LIC holds on to its positioning of trust, experience and government backing. One of the key parameters on which to judge a life insurance company is their claims payment record. At the same time, we must note that given that life insurance has become more of a savings and investment product, the returns that they provide are perhaps more important than claims payout ratios. Nevertheless, claims record is definitely not a variable to be ignored.

A table illustrating the claims rejection percentages of the top life insurance companies in 2009-10 is presented below:

Life Insurance Company
Claims rejection ratio (%)

LIC 1.21%
Aviva 9.75%
Bajaj Allianz 5.2%
Birla SunLife 10.62%
HDFC Life 4.67%
ICICI Prudential 3.27%
ING Vysya 4.26%
Kotak Mahindra 4.29%
Max New York Life 12.31%
MetLife 5.94%
Reliance Life 7.05%
SBI Life 14.75%
Tata AIG 12.3%

An important observation from the above table is that the claims rejection ratio of LIC is the lowest, thus implying that their record is the best as far as claims payment is concerned. At the same time, the very high percentage of claims rejection of SBI Life and Max New York Life surely comes in as a surprise.

It must however be noted once again that in Unit Linked products that life insurance companies promote aggressively (or at least was promoting till Sep 2010) , the returns earned on the fund is perhaps a more important variable than the claims payment (or rejection) ratio. However, for non life insurance companies, which offer pure protection/insurance products with no savings or investment component, claims payment is the crucial variable along with the speed of processing of claims.

Let us now look at the incurred claims ratios of the non life insurance companies:

Non Life Insurance Company
Incurred claims ratio

New India Assurance 89%
Oriental Insurance 99.69%
United India Insurance 78.62%
National Insurance 99.16%
Royal Sundaram 68.95%
Reliance General Insurance 77.3%
Iffco Tokio Insurance 83.44%
Tata AIG 60.54%
ICICI Lombard 85.35%
Bajaj Allianz 71.9%
HDFC Ergo 80.73%
Bharti Axa 104%%

One data point that stands out from above is that Tata AIG General Insurance seems to be sourcing the best quality business from the underwriting point of view, whereas the claims payment ratio of Bharti Axa seems to be quite high. Alo,the claims payment ratio of the public insurers, at an overall level, is higher than that of the private non life insurers.

Fraudulent Iphone Insurance Claims Rise During New Iphone Model Launch

iPhone Insurance companies are fighting back against those customers who claimed that they had lost their new iPhone. Unfortunately, some iPhone insurance companies did not provide full protection in the event that their iPhone is lost. That is why when an iPhone user finds themselves in the situation where they had misplaced their iPhone, most of them take the decision to claim that their iPhone had been stolen. This is because they can make a claim on their iPhone insurance policy. Informing your insurance company that your iPhone had been stolen could be a real thorn for them.
Unfortunately, this may not be the case anymore. iPhone insurance companies are now doing their best in trying to seek out customers whom they believe that are making a false claim by stating that their iPhone has been stolen. Many iPhone insurance companies nowadays have more intelligent strategies to check if their customers have claimed an item has been stolen. They hire trained advisers to ask claimants certain questions about the alleged theft. Also how and when it took place. These trained advisers are trained to notice the same occurring patterns that are very common amongst false insurance claims.
But unfortunately, there are many iPhone users seem to be unaware that making a false claim will lead to a criminal conviction. That must be a real wake up call for those people who had a habit of making false claims that their iPhones, laptops were stolen. They would certainly have a criminal record and these might affect their future like when they have plans in applying for a job.

This is not just for iPhone insurance but it is also applicable for home insurance products, laptops and those things that have insurance. Insurance companies or providers are now turning to a zero tolerance with this type of offence. IPhone insurance companies require now a Police incident number before they can start processing your iPhone insurance claim. And in order for you to get a Police incident number, you have to make sure that you will have to report your iPhone as stolen to the Police and then make a statement to that effect. The Police now are also involved with insurance fraud of this nature. In this case, you are not just making your own criminal conviction for insurance fraud, but also this scenario could even get you into jail. This is all because your company did not cover you for the loss of your iPhone.